Customer Service...

We have incorporated many features that make shopping a pleasant experience. If you have any question about an item or services, our friendly and knowledgeable Customer Service Staff will be glad to assist you.

SHOPPING

Do I need to create an Account to shop?

NO! You can checkout as a guest.

If you prefer to track your order, you can create an Account during your checkout process. Or;

1. Click the "My Account" link at the top right side of our site.
2. Click "Create an Account".

Then simply follow the prompts to complete setting up your account.

I forgot my password

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". That link will send an email to you with your new password.

I have made an error on my personalisation?

Please contact us as soon as possible. Due to the nature of our products all personalised gifts go to production as soon as you order, therefore we cannot guarantee any changes.

Do your prices include VAT?

Yes, all our prices include VAT. Our VAT No:102 5951 41

What methods of payment do you accept?

We accept payments through most Credit cards & Debit cards. We also accept payments through Paypal. If your card is not accepted on our site please choose Paypal as your payment method. You do not have to have an account with Paypal. You can checkout as a guest.

DELIVERY

What are your delivery charges?

We only deliver to destinations within UK and our Standard Delivery cost is only £2.95. FREE UK DELIVERY on orders over £30.00. Premium, Next Working Day and Express Delivery available at an extra cost for orders received by 12:00pm.

The despatch options for a product can be found on each individual product page

Do you offer next day delivery service?

Yes, most of our item are available for express and next day delivery. Please see individual products pages for delivery options and availability.

Do you deliver overseas?

We only deliver to destinations within UK.

When will I receive my order?

All our products despatch time is specified on each individual product page.

We can not guarantee a specific delivery time & date for 1st Class Royal Mail. In general, items are received next day after despatch. With our express & next day services your order will be delivered the day after despatch, excluding bank holidays & weekends. Please note signature required with express & next day services.

An item is missing from my delivery

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have been shipped already. If you order displays "Dispatched", please check with your local sorting office for 1st Class Deliveries before contacting us. If the item still shows a status of "Processing", please Contact customer service for assistance.

I received the wrong product

If you believe that you have received the wrong product, please Contact Customer Services immediately.

My order never arrived

Click the "My Account" link at the top right hand side of our site to track your order status. Click "View Order".

If you order displays "Dispatched", please check with your local sorting office for 1st Class Deliveries before contacting us.

For next day and express deliveries, then please Contact Us.

If your order shows a status of "Processing", please Contact customer service for assistance.

An item arrived damaged?

If you have received a damaged please Contact Us immediately for replacement.

CANCELLATION & RETURNS

Can I cancel my order?

You have the legal right to cancel your order within 14 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services. You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.

How do I return my product?

At PGS, we believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple.

Please Contact Us if you are returning a product. This does not apply to perishable or customised gifts.

What is your returns address?

Please note that product returns are not able to be accepted in person at our office address and you must Contact Us in writing or by email before returning the goods.

SECURITY

Is my information safe with you?

Personalised Gifts Shop uses the latest security measures to protect your details when you shop with us. Personalised Gifts Shop uses 256-bit SSL Software to encrypt your information when you place an order on our secure server.

After you click on the "Proceed to Checkout" button or "Login to your Account", secure pages are indicated by:

1. the web address changing from "http://" to "https://"

2. A"padlock" symbol (or key) in the bottom right-hand status bar of your web browser or at the top of the screen along side the box where the web address "URL"

Please click to verify:

We never store your credit card details or share your information..

Please read more about your security HERE