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DELIVERY INFO

Normal deliveries should take place throughout the UK.

However, despite the Royal Mail's endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices.

Every item of mail is important to us, so we’re working hard to keep any delays to a minimum.

Therefore, please allow a few extra days before contacting us.

Thank you for your patience and understanding in these unprecedented difficult times.


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The estimated delivery date for your order depends upon the delivery method you choose.

Please allow 24 hours for production (excluding weekends and bank holidays) before it's dispatched from our warehouse.

You can check your order status, delivery method and despatched date:

2nd CLASS (known as Royal Mail 48)

£3.99

Your order will be despatched Royal Mail 48 after it’s dispatched from our warehouse and Royal Mail aim to deliver your order within 2 – 3 working days.

Please note that this service is not tracked service, therefore, we will not be able to track or know when your order will be arriving.

1st CLASS (known as Royal Mail 24)

£4.99

Your order will be despatched Royal Mail 24 after it’s dispatched from our warehouse and Royal Mail aim to deliver your order within 1 – 2 working days after your order has been despatched.

Please note that this service is not a tracked service. Therefore, we will not be able to track or know when your order will be arriving.

NEXT WORKING DAY DELIVERY (WHEN AVAILABLE)

£7.99

Next working day delivery (when available) for orders received by 2:00 pm.

Please note that we will deliver your order Monday to Friday. e.g. If you place your order by Friday by 2:00 pm, it will be delivered on Monday.

*Our working hours: Mon to Fri / 9am to 5pm.

SATURDAY DELIVERY (WHEN AVAILABLE)

£7.99

Saturday delivery (when available) for orders received by 2:00 pm Friday, sent via tracked courier service.

IRELAND (Currently not available)

£14.99

As of 19th January, Ireland delivery is 2-5 working days from dispatch.

Can not deliver Alcohol, Sweets, Chocolates, Tea, Coffee & other perishable products.

Duties & taxes are set by the Customs Authority of the destination country. Therefore it will be your responsibility to pay these charges if and when asked by authorities.

PREVIOUS ANNOUNCEMENT FROM DPD

The EU-UK Trade and Cooperation Agreement was very welcome but leaving the Single Market and Customs Union still requires significant changes to the way we take your parcels cross-border.

It's been a challenging few days for our international operation and our teams have been working round the clock to process your data for parcels bound for Europe and the Republic of Ireland.

It has now become evident that we have an increased burden with the new, more complex processes, and additional customs data we require from you for your parcels destined to Europe. This has placed extra pressure on our turnaround and transit times.

In addition to this, we are seeing delays and congestion at UK ports and more rigid requirements for channel crossings.

In view of this unprecedented set of circumstances, we believe that it is only right to pause and review our road service into Europe, including the Republic of Ireland. We will use this short pause to validate the data we have in our system, reduce the delay and give you the opportunity to give us the correct data we need in order that we can export, from next week, successfully.

This pause in our operation will be as short as possible and we intend to recommence this service on Wednesday 18 January, but we’ll provide you with an update on Tuesday 18 January.

 
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