Terms & Privacy
Terms and Conditions
www.personalisedgiftsshop.co.uk website is operated by PGS Gifts Ltd a company registered in England and Wales.
PGS GIFTS LTD
UNIT A1 BAIRD COURT
PARK FARM INDUSTRIAL ESTATE
Company registration number: 07580950.
VAT registration number: 102 5951 41.
PGS GIFTS LTD
UNIT A1 BAIRD COURT
PARK FARM INDUSTRIAL ESTATE
In these terms and conditions, “we” “us” and “our” refers to PGS Gifts Ltd. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
You can order products online via www.personalisedgiftsshop.co.uk. When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;
- We do not receive your payment
- There has been a pricing, discount offer or products description error
- The ordered products are out of stock or discontinued
- Personalised products contain content which may cause annoyance or inconvenience such as indecent, offensive, racist, pornographic, etc.
We are not permitted to sell goods that include alcohol to anyone under 18. By ordering any products that contain alcohol from our website you confirm that both you and the recipient of this item(s) are aged 18 years or over. We reserve the right to refuse to sell or deliver products containing alcohol at our discretion.
In any refusal, we will immediately refund your credit card for the total amount debited where your credit card has been charged.
You must pay for your order before it is delivered and you can do so by credit card, debit card or through Paypal. All our prices include VAT and Our VAT No:102 5951 41.
We use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your information when you place an order on our secure server.
After you click on the "Checkout Now" button, secure pages are indicated by:
- the web address changing from "http://" to "https://"
- a "padlock" symbol (or key) at the top of the screen along side the box where the web address "URL" or at the bottom right-hand status bar of your web browser.
Please read more about your security HERE
We try to keep our site as up to date, however we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the 28 days you can request cancellation and we will cancel the order and refund your money in full.
For most items on our website you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.
You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.
Due to the nature of our products, they are immediately sent for production. Please check your order during order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been mis spelt or you have had a change of heart.
We deliver to destinations within UK and certain parts of Europe. We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods on the day we specify within the product page, however we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent direct from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.
Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date.
Your item will be delivered via courier tracked service.
*Next Working Day
Next working day delivery is available for some of our products. If you choose this delivery option, please note that we do not deliver on bank holidays, Saturdays or Sundays, therefore your order will be delivered the next working day for all orders within the mainland UK.
For Premium and Next Day delivery, the goods will be delivered between Monday to Friday. If you are not at the delivery address to accept your goods, the carrier may leave a card to let you know that they have tried to deliver. It is up to you to contact them to arrange a more suitable time for delivery or collection.
The cost for delivery to European countries is calculated based on the destination. Please allow approx. 2-5 working days from dispatch, however, this is not guaranteed.
Below areas will incur a remote area surcharge - £30
*Italy: Livigno & Trepalle, San Marino, Vatican City
*Spain: Ceuta, Melilla
*Finland: Aland Islands
*Our working hours are Monday - Friday 9am - 5.00pm and all our dispatch timescales do not include weekends or bank holidays. Next Working Day delivery to Northern Ireland, Overseas UK addresses and Parts of Scotland will take an extra day.
*Free delivery excludes items that are on offer or discounted from the original price and available for UK address only.
*2nd Class Mail UK address only - Royal Mail aim to deliver within two to three days, however, this is not guaranteed by Royal Mail.
*1st Class Mail UK address only- Royal Mail aim to deliver your order the next day, however, this is not guaranteed by Royal Mail.
*Premium Tracked UK address only- This is not a next day delivery service, but you will be able to track your order.
*Next Working Day - Orders received by the cut off time stated on the product page, will be delivered next working day (Excludes Northern Ireland, Overseas UK addresses and Parts of Scotland).
*Please note that all our items require production time and this is stated on individual product pages.
Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be available to you.
We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.
We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.
Our return policy does not apply to perishable goods, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.
We endeavour to ensure all information on our Website is correct, however we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions and prices on our website, at any time without notice. The information and material on our Website may be out of date, and we make no commitment to update. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
These terms do not affect your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please Contact Our Support Team or call us on 01604 419 704.
If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please Contact Us.
Information We Collect
In operating our website we may collect and process the following data about you:
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
- Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
- Information provided to us when you communicate with us for any reason.
- We NEVER store your CREDIT CARD details.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
- To provide you with the information requested from us, relating to our products or services.
- To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
- To meet our contractual commitments to you.
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service within our group.
- We will only contact you when you have provided consent and only by those means you provided consent for.
- If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
- We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
- Following the Privacy & Electronic Communications Act of Dec 03: We do not send random marketing emails to personal email addresses (spam).
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
We use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your information when you place an order on our secure server. After you click on the "Proceed to Checkout" button or "Login to your Account", secure pages are indicated by:
- the web address changing from "http://" to "https://"
- a "padlock" symbol (or key) at the top of the screen along side the box where the web address "URL" or at the bottom right-hand status bar of your web browser
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group and affiliates for delivery of goods purposes only. This includes, goods suppliers, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
- Where we are legally required to disclose your information.
- To assist fraud protection and minimise credit risk.
- Without your consent we will never sell, distribute or share any information you provide to us, unless we are required to do so by law.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please Contact Us.
Cookies can't harm your device and cookies themselves do not store your personal information such as address, email, credit card details in cookies we create, but we do use information gathered from them to help improve your shopping experience when you visit our website. Cookies help us to identify and resolve some errors or to determine relevant related offers and products to show you when you're browsing our store.
To restrict, block or delete cookies from our website, you can use your browser to do this. Please note that each browser is different, so take a look at "Manage Cookie" tab below for detailed information.
Please see "Our Cookies" tab to see which cookies, including 3rd party cookies we use on our website.
List of Cookies We Use
Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies further down the page.
|COOKIE NAME||COOKIE DESCRIPTION|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows displaying pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use the cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
3rd Party Cookies
Some of the business partners that may set cookies on our website can be seen below.
Some third party cookies help us to:
- Collect statistics about how our website is used so we can improve our website
- Make sure you can see offers that are relevant to you
- Provide specific relevant content for your preferences and interests
If you share any of our content through social networks you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage. Please note that we're not responsible for the content of external websites.
Some of the business partners that may set cookies on our website include:
|COOKIE name||COOKIE Description|
|Google Analytics: -utma
|These cookies are used to collect information in an anonymous form about how visitors use our site such as; the number of visitors to the site, which pages they visited. We use this information to improve our services to our visitors.|
|Facebook, Twitter, Google+, AddThis, Pinterest||If you share any of our content through social networks you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage. Please note that we're not responsible for the content of external websites.|
Sharing with Social Networks:
How do I opt out?
You can manage the cookies through the internet browser that you use. Below are the instructions on how to manage your cookies using the most popular internet browsers:
Which internet browser do you use?
If you're using PC click on Help at the top of your browser window and select About. If you're using Apple Mac click on the Apple menu and select About.
Opting out of Flash Cookies:
If you'd like to control the use of Flash Cookies, please visit Adobe's website - http://www.adobe.com/ which offers help controlling Flash Cookies
You can find more information about Cookies at:
Please note that we can't be responsible for the content of external websites.
This Policy was last updated on 27th December 2015.