FAQ About Personalised Gifts
Have questions about ordering personalised gifts, delivery times or how our personalisation works?
Below are answers to some of the most common questions customers ask before placing an order.
How long does delivery take for personalised gifts?
+
Most orders are produced within 24 hours at our Northamptonshire workshop.
If you order before our daily cut-off time, we typically manufacture and dispatch your gift the same working day.
We offer tracked next-day delivery and weekend delivery options across the UK, helping ensure your personalised gift arrives on time.
Where are your personalised gifts made?
+
Our personalised gifts are created in-house at our UK workshop in Northamptonshire.
Every order is carefully customised using professional engraving and printing equipment before being dispatched to customers across the UK.
By producing gifts in-house, we maintain high-quality standards and fast production times, backed by our knowledgeable and friendly customer support team who are always happy to assist if you need help with your order.
What makes Personalised Gifts Shop different?
+
Personalised Gifts Shop is a family-run business established in 2010 and dedicated to helping people celebrate life’s special moments with thoughtful personalised gifts. Unlike many competitors, we personalise all of our gifts in-house in our UK workshop, allowing us to offer fast production times and reliable delivery across the UK.
Our range includes thousands of personalised gifts for birthdays, weddings, anniversaries, christenings, Christmas and many other occasions.
Each gift is carefully customised using modern engraving and printing techniques to create something meaningful and memorable.
We’re proud to have served thousands of happy customers and maintain a 95% positive satisfaction rate based on more than 100,000 independent reviews collected by FEEFO. Personalised Gifts Shop has also received the Feefo Platinum Award for five consecutive years, recognising our commitment to quality and customer service.
Can I preview my personalised gift before ordering?
+
Yes. Our real-time preview tool allows you to see exactly how your text and design will appear on the product before placing your order.
Because we produce items exactly as shown in the preview, we recommend quickly double-checking spelling, punctuation, capital letters and ensuring any uploaded photos are correctly positioned before adding the item to your basket.
What if I make a mistake in my personalisation?
+
If you notice a mistake after placing your order, please visit your Order Status page as soon as possible.
Because we pride ourselves on fast turnaround times, production can begin quickly. If the Edit option is no longer available, please contact our support team straight away and we will do our best to assist.
Can I send a personalised gift directly to the recipient?
+
Absolutely. You can send your personalised gift directly to the recipient by entering their delivery details at checkout.
We do not include invoices or pricing information inside the parcel, so your gift remains a surprise.
What happens if my order arrives damaged?
+
Your satisfaction is important to us.
If your item arrives with shipping damage or a manufacturing defect, please contact our support team via the Contact Us page or simply reply to your order confirmation email.
We will review the issue promptly and, where appropriate, arrange a priority replacement at no extra cost.
